Pathetic customer services, not complying with their terms and conditions.

Poorest service ever. While on holiday Mango canceled our return flight a week before depature. We phoned with no answer. The next day we tried again and after holding forever someone answered. We talked to two different people. who first told us we could fly back on the Sunday or Monday or the next Thursday when our flight was scheduled for Tuesday. They were not able to give us answers about the accommodation we were going to lose if we fly back earlier or who will be paying if we had to stay longer. Eventually they said we will be refunded we just need to send an email. After sending numerous emails with no response we had to get another flight back. The only available flight would have cost us R7000. We then made other alternative arrangements and got away with R4000 extra to get back home, with still no refund from Mango, After they answered one of my emails I was told no refunds will be given only vouchers, while their terms and conditions clearly state that if they are responsible for a canceled flight they will refund all monies paid. I am not interested in vouchers as I will never in my life fly with Mango again as this is the kind of service they give their customers.