Pathetic Customer service at JHBG International airport

<p>Dear sir,</p> <p> </p> <p>Please see below complaint regarding your poor customer services.</p> <p> </p> <p>On the 18th November 2016, I was returning from JHBG to Durban on a business trip. My flight departure was 4pm. Due to a major traffic accident, I got to the OR Tambo airport at 3.20pm and reached mango check in at 3.23pm running madly !! I had no luggage as it was a business trip but just needed to get a boarding pass. The lady refused to check me in. She called her supervisor who was an arrogant lady and she told me “toooo late Mr. “ She just waved me away despite my pleading to her. She asked me if I could read - see the sign above my head. It says 40 minutes prior to departure. I asked her for her name and she walked away. I went in front of her and found her name. Claudene.</p> <p>She had no customer empathy at all. I couldn’t believe living in a new South Africa, this is the type of treatment one would receive.</p> <p>I went to the Mango guest services and the flights were all booked out f or the evening. I then had to purchase another ticket from Kulula.</p> <p> </p> <p>I hereby demand full compensation from Mango of R 1956.83 due to the failure to allow me to board the flight. I further would like an apology from Claudene for the manner in which she spoke to me.</p> <p>Failure to receive a response within 48 hours, will result in myself having to engage in legal expenses which Mango will of course be liable for.</p> <p> </p> <p>Your urgent response is awaited.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Krishna Naidoo</p> <p>Area Sales Manager - RCV, KZN</p> <p> </p> <p>DIRECT +27 (0)31 ********** | T +27 (0)31 ********** | F +27 (0)87 ********** | M +27 (0)83 ********** </p> <p> </p>