Pathetic customer service

I am in a frustrated state as I write this review to you today. I had a flight with you in January 2020 where my suitcase was damaged by your staff. I took it up with baggage services. What took 2 weeks to solve has now taken almost 9 months. First of all, you damaged my bag. Secondly, the baggage services LOST my bag when I wanted to collect the repaired bag. When I asked the lady on the phone where my bag is, she told me she didn't know. I am frustrated and without a suitcase. I understand that lockdown happened which put a halt on everything, but when I came to collect my suitcase on Saturday the 5th of September (this was already my 3rd attempt at claiming the bag) I was turned away because there were no mango staff at hand in the middle of the day. I live 200km from the airport. It is not possible for me to just "come back the next day".

I am now requesting that you, Mango, courier my bag to me on your expense. I am tired of wasting my time and petrol by travelling to the airport and just being turned away again.