Pathetic customer service
Do you ever answer your phones?! Random times over the last week and today I have phoned but no one amswers!! This is pathetic!!!!
I have a problem with my booking and need to speak to someone urgently but apparently Mango doenst know what customer service is!!!!!!!!!!!
1) Dont think about penaltues when we cant fly tomorrow. 2) I want a 15% discount voucher on my next flight for all the airtime you guys are wasting by not answering!!!! 3) Work on your customer service!! 4) Phone me to resolve the problem with my booking!!!
********** 047
PHONE ME!!!!
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
31 Dec 2017, 14:05By the way, I had a problem with my flysafair bookings as well, and it was sorted out within 5minutes. How the hell are you suppose to sort out booking problems If you cannot makr ypur flight but you dont answer your calls, doesnt matter what number you phone?!
's update31 Dec 2017, 14:05
Reviewer Update
By the way, I had a problem with my flysafair bookings as well, and it was sorted out within 5minutes. How the hell are you suppose to sort out booking problems If you cannot makr ypur flight but you dont answer your calls, doesnt matter what number you phone?!
's updateReviewer Update
07 Jan 2018, 15:42How does Mango do Business? One thing is for certain that I would rather fly with Flysafair in future. From now dont even bother calling. Im not available 8-5 as I am at work. Correspond via email so that I Can sort out my flight problem that was on the 1st of January already. My dad passed away and obviously my parents couldnt make the flight. I want an email address where I can sent proof of his death certificate so that I Can get my money back.
I have proof that I phoned before the flight on different occasions but Mango never answered. The day before I sent an email with no response. I posted here on hello peter with no response. It's a week later. Now afterwards when I eventually got hold of Mango after holding on for almost 20 minutes, you tell me I'm paying a penalty fee.
I WONT PAY A PENALTY FEE. YOU HAVE PATHETIC CUSTOMER SERVICE.
Dont get in touch and I will surely be happy to go to the newspapers about Mango's pathetic service. Sort out your issues. Give me my refund, no voucher as I never want to fly with Mango again. FLYSAFAIR HAVE GOT EXCELLENT SERVICE. Same situation with both and Mango are failing 100%.
You have 2 days to comply.
's update07 Jan 2018, 15:42
Reviewer Update
How does Mango do Business? One thing is for certain that I would rather fly with Flysafair in future. From now dont even bother calling. Im not available 8-5 as I am at work. Correspond via email so that I Can sort out my flight problem that was on the 1st of January already. My dad passed away and obviously my parents couldnt make the flight. I want an email address where I can sent proof of his death certificate so that I Can get my money back.
I have proof that I phoned before the flight on different occasions but Mango never answered. The day before I sent an email with no response. I posted here on hello peter with no response. It's a week later. Now afterwards when I eventually got hold of Mango after holding on for almost 20 minutes, you tell me I'm paying a penalty fee.
I WONT PAY A PENALTY FEE. YOU HAVE PATHETIC CUSTOMER SERVICE.
Dont get in touch and I will surely be happy to go to the newspapers about Mango's pathetic service. Sort out your issues. Give me my refund, no voucher as I never want to fly with Mango again. FLYSAFAIR HAVE GOT EXCELLENT SERVICE. Same situation with both and Mango are failing 100%.
You have 2 days to comply.