Pathetic customer service

Last week I booked my ticket with Mango departing at 17:30 in the afternoon on Friday, confirmation was sent to me via email. This morning a new email was sent "confirming" my booking details only to find Mango had courteously changed my flight to 20:00 Friday evening without an explanation or refund for the less expensive tickets.

I eventually called in their call centre and after holding for about 15 minutes spoke to a consultant by the name of Charlie Dlamini - instead of assisting or explaining what had happened he transferred me to another loop and I had to restart the entire process again.

It seems as though Mango cancelled those flights but what I find disappointing is the fact that no courtesy call was made explaining the change or even offering to change to a different carrier or airport.

I am seriously disappointed in the service I have received and will not be using Mango again going forward.