Pathetic attempt at Redemption

I am so deeply disappointed in Mango. In October I booked tickets for my mother and I and our flight which was grossly delayed. Mango then proceeded to give us delay vouchers. I redeemed my own but after numerous emails and calls I have been unable to redeem the delay voucher for my mother.

If a company or institution is trying to make up for bad service or a bad experience I would assume that process would be much simpler because you are in fact trying to redeem yourself.

I'm highly disgusted with this, honestly. It seems as if I am now the one trying to milk something out of you when it is you that offered. I appreciate the effort but leave trying to make up for something if you can in fact not even do that right.

Pathetic service honestly!