Pathetic

<p>Booked a flight in October 2016 and Mango issued me with the wrong reference number. I then had to book another flight and pay again. <br />They said they would refund me, after sending emails from October 2016... They only sent the request in December 2016... <br />No refund has been paid back to us to date and we are still struggling to get our money back after 3 months. They never come back to us we have to keep phoning and sending emails. <br />This is unacceptable and very very bad service!!!!<br />What do we have to do to get our money back where Mango is responsible for the mistake????</p>