Pathetic

I booked a flight for my partner(Mr. Petersen) to fly from CT to Lanseria for the 14/12/2019, for 1.30pm, Ref SZVXJF. This flight was delayed until 14.55 and Mr. Petersen received an sms on his phone advising of his delay. However the flight was delayed again until 16.15 and then delayed further until 16.40 with no further announcements advising the passengers nor did anyone advise the passengers of the delay nor the new/changed boarding gate. This was an inconvenience for most passengers as there was a specific reason I booked this flight at that particular time and we couldn’t attend the function we were supposed to. If a plane was pulled off for whatever reason the day before there should have been a backup place to accommodate all passengers that were booked on this flight especially knowing that its now the festive season. A meal voucher doesn’t make this right. Further to this Mr Petersen bought a brand new travel case, Should you require pics of the damage to the case, I will forward it to you. This is so unprofessional and unacceptable. Will Mango reimburse him for the damage of a brand new case as this case cannot be used again as the wheels are broken and the back of the case is ripped. I am going to share this unprofessional service on Hello Peter and will not be using this service again, nor will my friends or family. The ticket was cheap and we as the public don’t deserve this pathetic service.