Partial refund = ****************

Paid preseating (R55) for x3 pax on both sectors totaling R330. Due to schedule change, seats paid for not reserved. I understand equipment can change. Resorted to online check-in on different seats. Airport staff at CPT was friendly and helpful enough to explain what went wrong and advised me to claim back through call centre. Getting call centre to answer my call was painful enough, spanning approx 5 calls over 5 days, wasting more of my time, energy and money. Momo eventually answered/assisted. Emailing the call centre docs requested was just as painful cos the emails would bounce. After all that, the refund was only for x2 pax R220!? Sent an email to Momo through general call centre email with proof of shortfall in refund. No reply. The Cape Town airport staff were great, the crew was great, I believe Momo did her best before handing over to refunds dept but 4 months after my trip still trying to recover money from mango is utter **** for lack of stronger language. It's not even the R110 outstanding. I can live without it. It's the principle behind it. And the way mango refunds has treated this 'guest' will ensure i never book with them. Stick to Kulula (or any Comair flight).