Over Charged and STILL not refunded!

I booked a ticket for myself from Jhb to Cape Town - only to discover that Mango has charged me 3 times for the same flight!!! All within 5 minutes of each other!I called your call centre straight away, and spoke to consultant Scelo Mathibela in the refunds department, who advised me that 2 of the charges were definitely an error, and that he would send an email to the accounts department so that could rectify. He also advised that these amounts would be paid in between 1 - 10 days! This is completely unacceptable - this was not my mistake, and I now I have to sit and wait for them whilst MY credit record gets affected?!<br> <br> <br> It has now been 13 days since I first spoke to Scelo, who promised me that payment would be made within 10 days. I spoke to someone else in the call centre this morning, who advised me that the matter was now in the hands of Nedbank, and that I should contact them myself to find out what the status is of the<br> Refund??? <br> <br> This is COMPLETELY unacceptable - as per my telecom, this refund MUST be effected today, or I will take this matter to my attorney. This is clearly in breach of the Consumer Protection Act.