Outstanding Refund

<p>On the 15th of March we bought a ticket online and made payment via eft. The payment didn't immediately reflect on their side so the ticket was not booked. We then proceeded to the airport and upon our arrival we were informed that nothing is showing on their system still, so we had to make a manual ticket booking and paid in cash.</p> <p> </p> <p>We then immediately informed Mango of the change of events and specified that the same booking had been made manually and was paid for in cash so they should refund the monies paid via eft. Since then we have been sent from post to pilar, no one seems to be interested in authorizing the refund. The people we speak to when we make telephone calls keep asking us for proof of payment which has been sent to them over and over again.</p> <p> </p> <p>Booking reference is: PLJCNN</p> <p> </p> <p>Kindly look into this and see that the money is refunded to the rightful owner.</p> <p> </p> <p>Regards</p> <p> </p> <p>L. Ndlovu</p>