Now the worst flight option in SA

I have been the MOST LOYAL customer to Mango Airlines over the past five years. I located to the Western Cape from Johannesburg and since then had numerous flights per year for work purposes.

I vowed to avoid the green airline due to delays, over booking and cramped aircraft space. I never flew with them again.

In the first quarter of this year I made the same vow to never support Mango again. That wat was after EACH AND EVERY flight I was booked on was delayed, cancelled or changed from the second quarter of 2018 and the entire 2019 (you are welcome to check my name against your records).

I still had a voucher to use from Mango as a compensation for a loooooong delay on one of my Joburg-Cape Town flights. That was the ONLY reason why I booked my flight with them again for a weekend home-break after three weeks in Joburg. I can write an essay on the incompetence they displayed when a flight from Cape Town to Joburg was cancelled. On that day I was delayed longer than 4 hours and Mango believes a "Mango apology SMS" is good enough. By now I have a cache full of these type of SMSs.

My final complaint is: I booked a time convenient to myself only to receive an ANOTHER SMS notification of an hour and a half delay on Friday.

Today was the final straw when I received a message that my flight will now depart FOUR HOURS LATER than the scheduled one. No options given!!

Mango is falling apart. The arrogance and incompetence they display will certainly result in failure!!! I will send this message wide and far.