Not taken seriously

19.08.18 I booked a flight paid via SID, money went off but flight not confirmed. Immediately called Mango airline customer services 1st agent tells me there is nothing they can do except I wait for the money to be refunded. 2nd agent tells me I must email proof of payment to refunds even when I told her that I don't want refund I want the money allocated to my flight and the flight to be confirmed

I call a day later, still nothing. Today is 24.08.19 I still haven't received not 1. A refund or 2. Confirmed flight not even a call or email from the airline.

Shall I mention that my flight is booked for 27th this coming Thursday.

1. I do not have a confirmed flight 2. I don't have the money back so I atleast book another flight 3. I am suppose to travel in 3days

Considering that I have called, and emailed I am left with no other choice.