NOT REFUNDING TICKET THEY CANCELLED

On Friday 26 July, I made a booking on the APP for the 18h45 flight to Durban from OR Tambo for Saturday 27 July. I paid via Masterpass and I got a receipt that the payment was a success. I didn't receive any booking confirmation so I tried calling the call centre, but couldn't get through.

Saturday 27 July I called again and the lady informed us that the ticket was cancelled due to non-payment, so I had to book another ticket.

The R389 for the first ticket which was cancelled went off on my account Saturday 27 July and the R505 for the second ticket.

I sent an email requesting a refund on the 29th of July. I made a telephonic follow up that week and was told the Supervisor would reply to my email, but I didnt receive any email. I sent another email requesting feedback on the 14 August, but still no response. I've been calling everyday and nobody picks up.