Not impressed with customer 'care'

<p>I am relocating to Durban this year whilst my fiance stays in Gauteng. As a result of this, i will be needing to commute up to Gauteng about four times per month.</p> <p>I contacted Mango regarding their frequent flyer specials or programme and was informed that i should contact customer care about their programme. I tried to get hold of the line everyday for about 5 days, and was kept on the line for 5 to 10 minutes each time before I gave up. No one once answered the call.</p> <p> </p> <p>I then contacted Mango again and was told that i will be directly transferred. Again, no one answered. I then, (after about a week of trying) got hold of an agent who informed me that Mango has no such frequent flyer programme and that she can't understand why i was constantly redirected as employees should know better.</p> <p> </p> <p>Im annoyed by the fact that there are no services available to those that wish to use Mango as their carrier; particularly when its about 32 round trips per year. Additionally, its quite unprofessional for staff to not know policies, and the 'dont care attitude ' with regards to answering a phone is shocking.</p> <p> </p>