1 reviews | Active since Sept 2018
Here comes a "white female" rant, please bear with me. I've been trying to speak to someone from Mango Airlines for a week now, to try and resolve two separate issues. Both with zero success! Not only do they absolutely ignore your emails, they don't even have the decency to set up an automatic message response, to pretend to give a s**t about their customers. I tried calling too (which should be unnecessary in this digital age), but after waiting on the line for half an hour, gave up. Which, I know, is exactly what they hope for. They only ever contact you if they want your money. Once they have it, you can lay down and die for all they care, you're just one person, many more will come to replace you, right? I'd say their customer service is nothing short of appalling, but that would mean there is some sort of customer service in place, which there clearly isn't! Disgusting is the only word I can think of to describe this experience. And every previous experience with Mango, to be honest. I am going to boycott Mango from now on and I know they couldn't care less. So, I invite you to do the same, if you've ever had an issue. Go public with it, they won't even notice, I promise. People need to know that they're not alone and that this type of treatment is unacceptable! And no, you don't need them as much as they need you, believe me. There are many other companies out there who will respect and appreciate your business. Sure, all have issues, but none as bad as Mango. It is time to force them to change! Either you start respecting your clients, or you lose them. You've definitely lost a few today. So, DON'T flymango. Not until they actually want you to.
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