Non existence client services and Total lack of honorable business practice.

My grandparents who are both in their 80's was due to fly and visit my grandfather's only remaining sister. unfortunately due to COVID19 this didn't and most possibly cannot happen. The initial request for a refund was reported 26 March 2020. 6th April 2020 there was an email requesting more information about reservation etc. after that however for more than a month there was not correspondence (more or less beginning of National Lockdown so kind of understandable that there were loads of confusion) 8th of May 2020 i did an enquiry again from side seeing i havent heard from Mango. 13 May 2020 there was some communication back and forth and a credit was approved. i received communication that the refund will be done to the banking details provided 7 to 14 working days from then. well...16 working days later and more than an hour in total on hold needing to hear 'your call will be attended to shortly' I've HAD IT!!

Mango is withholding Pensioners Money!! not mine...but hard earned pensioners money. Money that saved where they could to make this last trip as they most likely would never again have been able to do so again. The week of 1st of June 2020 I've tried to make contact with Scelo Mathibela | Refund Officer or even Chantel Mclean | Refunds Agent or MangoRefunds but to ABSOLUTELY NO AVAIL!!

20+ minutes on hold every time a person phone to query. Money does not grow on trees

Mango Airlines your client service is shocking! i have heard that this is your standard operating procedure when it comes to client services...FLAT IGNORE queries whilst your client's money sits in your bank account and collect interest for you.

i expect you to do the honorable thing and return people's money for services that could not be rendered. whether it was beyond your control or not. It's pensioners money for peet sake. they've worked for most their lives, paid taxes for the same time and to be treated like a second hand citizen or tossed aside like a dirty, smelly old rag is shocking. Mango Airlines you should be ashamed of your actions.

i await your response