No staff to assist

I recently sent an email requesting some information on Mango's policy around paying for someone elses flight on my card. After 4 days I have still not received a response. The same afternoon I called the cal centre and was on hold for 17 minutes which I eventually put down.<br> Furthermore I called Kulula and has an answer to my call immediately. I have therefore purchased my airline tickets there and continue to advise family and friends to do so.<br> Clearly Mango has too many queries than available staff.In toddy's world no answer to electronic requests in such a time period is unacceptable.This is despite the fact that your purchase policy is archaic as well.In the competitive market you are in it is pathetic. Maybe spend less on advertising and more on quality customer service.<br>