No refund or response.

<p>Ref:-PFGQFL. Booked & paid for bicycle on this flight & 2 weeks before we were due to fly, they phoned to tell us that the bicycle had to be there 4 days prior to flight. As we live 400kms from airport, we told them it was impossible & that that was not terms & conditions when we booked, They did admit that this was the case. Since then have been trying to get a refund from them for the bicycle. No response to ANY emails. If one tries to phone you hang on for over 45 mins. We have been trying to get the refund for over 2 months!</p>