1 reviews | Active since Jan 2017
No first officer to fly the plane
<p>6:30 am Flight delayed from Cape Town to Lanseria on 4 January due to no first officers available to fly with pilot. </p> <p>The first officer flew home to JHB from CT on 3 Jan. There are no replacement first officers in CT. He now has to fly back from JHB to CT first before he can then fly the CT plane back to JHB thereby delaying the CT flight by 2 hours. </p> <p>Mango ground crew no help either and are unavailable to provide updated information and or assist passengers. It's simply a case of you're delayed so deal with it. </p> <p> </p> <p>Not happy </p>
Have subsequently found out that all the Mango call centre numbers and helpline only open either 8 or 8:30 am.
Therefore there is no call centre help for flights outside of work hours from the Mango call / customer help lines.
Not it the best customer service
Have subsequently found out that all the Mango call centre numbers and helpline only open either 8 or 8:30 am.
Therefore there is no call centre help for flights outside of work hours from the Mango call / customer help lines.
Not it the best customer service