No customer service

<p>Mango</p> <p>On Monday our 11:55 flight JE 148 has been delayed for three hours with the excuse it is raining in jhb!!!!!!!!!</p> <div id="m554" class="mail-message expanded" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> <div class="mail-message-content collapsible zoom-normal mail-show-images " style="overflow-wrap: break-word; margin-top: 16px; margin-bottom: 16px;"> <div class="clear"> <div dir="auto"> <div dir="auto"> </div> <div dir="auto">No other flights of any other airlines or even your other flights have been delayed because of that rain.</div> <div dir="auto"> </div> <div dir="auto">Your 13:15 flight boarded and the lady there refused to call a manager and she was rude to me, she told me infront of witneses I need to move she is not speaking to me as I am not booked on this flight. When I asked for a manager she ignored me flat!</div> <div dir="auto"> </div> <div dir="auto">Some other lady arrived and told me straight she just came on duty and don't care about our problem or the fact that we are delayed...we will get in JHB today some time and I quote "...today some time..." you can check footage of gate A9 we were 3 people speaking to her.</div> <div dir="auto"> </div> <div dir="auto">After holding 21minutes 33 second on for your customer care line that did not pick up 7 of our phone calls 7 delayed pasangers made I decided to write to you via e mail even that your comany just decided not respond to. </div> <div dir="auto"> </div> <div dir="auto">Taking in mind the amount of mango flights to JHB I am sure you could have tried to accomodate us on one of them or delay all with an hour? Surely it is not our fault that pilot can't fly in the rain ( if that excuse your company made was the thruth)</div> <div dir="auto"> </div> <div dir="auto">Or.....</div> <div dir="auto"> </div> <div dir="auto">As alternative book us in a lounge to at least be at comfourt?</div> <div dir="auto"> </div> <div dir="auto">Or.....</div> <div dir="auto"> </div> <div dir="auto">At least give ys a coffee voucher and/ or send someone with people s****s that talks to customers to come appologise</div> <div dir="auto"> </div> <div dir="auto">This is now the 4th time in a row I get terrible service from you, if you don't loose or damage my bags you delay flights for hours.</div> <div dir="auto"> </div> <div dir="auto">Come on Mango at the end of the day we pay your salary by supporting your company ... and this is how you treat your customers!</div> <div dir="auto"> </div> <div dir="auto">I had to credid a customer for not being able to be at a function in time because of your delay and suffered loss of income, and you can't even return a call or a mail and just appologise?</div> </div> </div> </div> </div>