no customer care

<p>The following correspondence was sent to the company to ********** ********** I have not received an acknowledgement or reply as yet,</p> <p>I still not know how and if I am entitled to a refund of my fare .I have sent this correspondence a week before my booked flight</p> <p>"Please advice how to go about cancelling the above flight.(REF)</p> <p>Unfortunately Mrs Baijnath had to leave for Jo'burg last night because of family needs.</p> <p>Your refund contact office just says "thank you for your call your call will be answered shortly"</p> <p>Please send me the relevant refund forms so that I may be able to start the process without incurring unnecessary penalties.</p> <p>Kind regards</p> <p>GBaijnath"</p> <p> </p> <p>Thank you</p> <p>Regards</p> <p>GBaijnath</p>