No assistance

<p>Today i had to change a mango flight from lanseria to Durban from the 9 September 2016 to the 07 October 2016. The reason for this change is due to me being hospitalized. However I chose the correct date and a difference of nearly R700 for the new flight. I proceeded to check out, but once payment had been confirmed i noticed i was charged R304 instead. This made me suspicious and i procceded to check all the details and found that the flight booked was actually for 8 October as opposed to the 7th. I called through to your call centre for help has i need the correct date and i advised the consultant Ndumiso of my situation. To which he advised that only IT can solve the issue i must mail them a screen shot of it and they will investigate, however if i want to change it i will be billed everthing yet again. So i requested to speak to IT has your specials are only running till the end of today to which his reply was they closed now you can only call them on monday. DO you understand my frustration i am trying here to be civil and treat your consultant with respec however every thing seems to be built against brilliant customer service. Further to this, what exactly am i to e-mail IT when 1. there was no number or email given, 2 i did not have any error pop uo on the system and 3 he didn't even seem bothered that i was upset and took 10 minutes to understand my issue. I expect a senior manager to be calling me regarding the below has i am extremely upset at the lack of service given. I have always flown mango and advised friends to fly but no more. I will be teling everyone of this poor unhelpful experience.</p>