Nightmare of nightmares in history of nightmare, Baddest service on this planet earth

So on the 1st of May 2019 I booked a return flight from Cape Town to Johannesburg with ref: SDHHTG.

Flight was scheduled to leave Cape Town at 15:10 and get to JHB at 17:05 which made perfect sense to me as these times suited my itinerary

On the 23rd May 2019 at 22:59 I got an sms from Mango advising me that my flight JE156 has been moved to 17:40, so this means the flight is being delayed for 2h35 which was a lot for me as I had things to do when I land in JHB.

I called your call center and I was sent from person to person, the last people I spoke to was customer care, I was on the line with them for more than an hour, I even asked them to put me on the next available flight and the flight was landing in Lanseria and I had said I’m taking this flight considering that they arrange a transport for me from Lanseria to O. R. Tambo as my transport was leaving from O. R. But the lady said there is nothing they can do in that regard. I asked the lady if they can get me the next available flight from another airline and the lady said they don’t do that, they don’t put people on a different airline (mind you upon my return on the 26 May , Nomhle from the O.R. Tambo Guest service did confirm that they could have booked me another flight from another airline) spoke to her supervisor and she also confirmed that they don’t do that. I had asked them ok what is the next step, the supervisor said I must hold, and now it’s over an hour with them on the phone and it’s 10:00 and I have a meeting, had to drop the call and attend my meeting, called back at about 10:30 and was on the queue or on hold for me than 30min with no one attending to my call.

At 12:25 I received another message saying that the estimated time of departure is 18:35, ok this was becoming a lot and I tried to call again but I was waiting for them to pick for more than 25min now, I then had to make a decision as I had to be in JHB by 17:30, ended up booking another flight with another airline.

Now I want you guys to refund me the money (R1500) I had made a new booking with as that was not part of my plans as I had booked a flight well in advance. Also for my efforts of spending more than an hour with your staff at the end of the day with no assistance, for the inconvenience.

I’m in need of the money I used for the new booking also I deserve a flight voucher for all these efforts and emotional stress etc

Imagine now later when I land in JHB I get another message at 17:41 saying estimated time for departure is 19:03, like how did we get here???

I am very disappointed at the service I received from Mango on the 24 May, especially being the frequent flyer , I can only imagine how 1st timers are treated, this kind of treatment is not something I expected from a big airline from Mango.

To think of how much I have protected the Mango reputation until it happened to me this past weekend

Hoping for a prompt response.