Never Fly Mango

After receiving confirmation that a pending refund had been approved by her manager, a Mango representative by the name of Chantel Mclean has failed to respond to any follow up emails or confirmation of any sort. I have instead been ignored, and as of this week, my emails are no longer going through to the email address. This is extremely frustrating. There is no transparency but rather avoidance and awful customer service. I feel ******. I WILL NEVER FLY MANGO AGAIN. And neither should you ;(