never again
You people seriously need to work on your communication. I don't think I will ever use Mango airlines again, neither will my work people or my family as we were all extremely stressed. My first flight was on 1 October. On 29 September I received an sms from Mango saying that my flight was cancelled and I needed to contact their call centre. But this sms I only got after 5pm, and when I tried to call, it was a recording saying that the offices close at 5pm. This meant a sleepless night of worrying because I had no idea what was happening. The next morning after being on hold for 27 minutes, I finally managed to talk to someone. They informed me that the flight was not cancelled, but it was just flying at an earlier time. My flight back was October 6. I again received a message saying that it's cancelled. I called in the morning and they said the time had changed to late the afternoon. But after talking to Mango on fb, they called me and said that there would be no flights. They said they would call me back before 4pm to let me know. They did not. I had to once again call and be on hold for 22 minutes wasting all my airtime. Then they said I must still be at the airport at 8h30 and they will help me. I was there at that time. Then had to sit for hours waiting as they found a flight with flysafair for me. So thank you Mango, for helping, but no thank you. You need to learn to call your passengers and inform them of what is happening.
