Negligence

On the 12 of February I flew out to Cape Town from Johannesburg for a four day getaway.When I arrived in Cape Town I went to Baggage Reclaim to take my suitcase.When my suitcase arrived when I took it I noticed that the strap on top was completely torn away on one side,underneath it had some really bad scratches.<br> I went straight to Mango\s baggage assistance.There I assisted by a gentleman with the name of Zandisile. He asked what brand my suitcase was,(if your luggage does not have a brand.....?)checked the suitcase and gave me a piece of a receipt and never told me what was to follow,so I thought because he took my contact numbers I was going to be contacted which never happened.On the 14 I called the cell number on the slip and the gentleman with the name of Sydwell answered the phone.I told him what had transpired and he said when I arrived at the airport flying back to Johannesburg on the 16 I must ask for him so he can come see the suitcase,only to find he was off that day.<br> The same day when I arrived in Johannesburg I called the number again,told I must email the pictures of the suitcase,I did.Nobody has ever called me.I want them to take responsibility and do something."