Neglect of serious medical condition

<p>Mango clearly states the following as being a "medical guest" on your website: "Guests requiring oxygen & Lung and airway diseases." To read that this woman was not allowed to board after she followed your rules to get medical clearance & fill in the form, and then told she can only take 1kg luggage as the oxygen concentrator counts as luggage - absolutely appalling. She has #LUPUS (Lupus is a chronic inflammatory disease that occurs when your body's immune system attacks your own tissues and organs. Inflammation caused by lupus can affect many different body systems — including your joints, skin, kidneys, blood cells, brain, heart and lungs.) She needs the oxygen concentrator to stay alive! It doesn't state anywhere that medical equipment will count as luggage & then force her to travel with a plastic bag of 1kg clothes! Do people in wheelchairs also travel with 1kg's worth of clothing? You can't have different travel policies for different diseases. Absolutely appalling. </p>