Most horrid service - just sad!!!!

I have no words for the telephone conversation i just had to endure with one of the most horrid "managers" at your call centers. what an arrogant man! I have no idea who this Akhona Nkwesi thinks he is to be so condescending and arrogant to another human being but i would seriously look into perhaps sending him for some training.

All I wanted to do was chnage a name booking and pay by card - which first of all is risky to do over the phone, but he made the whole expierence awful - and he is meant to be a a manger, no wonder your staff members are so awful too - the fish rots from the head down!

I expect an an apology from him and i plan on taking this to social media too - he has no right to be so entitled and helpful when he is in a call centre - where it is a persons job to be helpful?!?!