Most arrogant and unhelpful Air port staff

<p>With what i have seen on your other reviews about this airline it appears they have a dont care a damn attitude the very one we experienced on Xmas day 2016. I had thought I did a great thing to book online with them for my Sister an her ill Son that came with the Scholoza train from Gauteng to Cape Town on the the 13th December 2016. We as a family due to her Son of 14 yrs old with his heart condition opted to purchase her this ticket for their return to Pretoria and to elevate the stress on this young Son of hers with full blown Marfan Syndrome. As it happens we decided to leave a little earlier to book in their lugguage and to take them for a bite at the airport to eat. Well what happened next was beyond believe!</p> <p>The porter at the counter that books the luggage in refused to accept the medical card with her Son and herself on it and also the letters she showed hin about his condition but demanded we get an unabridged birth certificate. He was not helpful at all and referred us to the booth for customer service which also led us no where. I could not believe this stress they put my Sister and her ill Son through all this non compassionate manner they portrayed. My Husband got really furious when they broke down in tears at the Airport and walked over to Safair and bought a ticket there which meant they were now only leaving at 7.30 in stead of 5pm. No problems the medical aid card was accepted and they boarded. Now my question here is what the heck is wrong with this picture. Mango refuses them and Safair excepts them.</p> <p>We would also like to know how we go about getting the monies back for our ticket?</p>