1 reviews | Active since Apr 2016
MONEY TRANSFER BUT NO FLIGHT
On the 29 December I made a booking via Mango Airline's website for a flight the next day to Durban for my partner and myself.<br> I was using voyager miles and so the amount for the flight for two people came to R797,93. I followed the sites prompts which gave me the option to make an Internet transfer to Mango. <br> So naturally I did so, the money left my account but no booking was confirmed, the next day I phoned Mango only to find out we had no flight booked and that I would have to rebook and pay further R550 for another flight. I later found out from one of mango's consultants that when you book with voyager miles you can only pay using a credit card and NOT though an Internet transfer. This was not made clear. Since that day I have been sent from pillar to post, weather it be Mango saying the money was never received or Standard Bank saying the fault lies with Mango. I feel like tennis ball in a never ending rally. I have taken it to the ***** division of Standard Bank, and they keep saying the money lies with Mango, to which Mango says the money never reached us. So it literally feels that my R800 got up and walked off the face of the earth.Someone please help me resolve this.
