missing items from broken baggage

I travelled from cape town with my two kids . Aged 3 and the other two weeks old. Upon landing in dbn one of my bags were damaged in the flight. I was told to go home and check if anything was missing and to contact them<br> <br> I did call a few days later. My complaint was swept under the carpet and to date unresolved. The gentleman Bongani disputed having not told me off some 24 hr reporting process. Had I known I would have not waited for a few days to pass.<br> <br> service levels of this kind is unacceptable and hence my complaint to you. I have a baby that is ill and requires alot of attention therefore the delay in the time lapse. To date I still wait for a person in higher authority to contact me<br> <br> Missing from my bagage was my make up kit that actually costed a packet.. I had also paid full price on all 3 tickets where as I should have gotten a discount for my infant.<br> <br> I want to be reimbursed for my loss this kind of pathetic service is NOT on