Missed flights

I recently booked flight tickets through Travelstart to fly to OR Thambo. The flight said SA and according to me we had to fly South African Airways. Below in small print it said : "operated by Mango".

Yet nobody informed me that we are suppose to fly Mango. So we were on time on the airport for check in and went to the SA counter to book in as this is what the ticket said. We stood in a que for a while at the SA counter and when we got to the front they send us to Mango. Bear in mind this is at Cape Town international airport and the Mango counters is on the very opposite side. When we got to the Mango counters they looked at my ticket and then send us back to the SA counter and said they have to book us in. All the way back to SA then they showed me the fine print and said Mango made a mistake we are flying with them. Now I was already very upset walking up and down and no one seemed to know what was going on. Back at the Mango counter they told us sorry we are to late for checking in and that we had to book a new flight.

I was so angry as we were on time to start off and them sending us up and down they still didnt want to check us in.

I had to then walk from counter to counter looking for a new flight as all the flights were fully booked that day.

And the next part is what really made me extremely angry. We found a flight then at FlySafair but it cost me R4748.00. Money that we didnt have and didnt budget for. I feel this was not our fault, but now nobody wants to take responsibility for this. If we knew we had to check in through Mango from the start we would have never missed checkin.

I booked these tickets through Travelstart . I am a frequent traveler and I have never had this problem before. I am really very disappointed.