Misinformed

I'm a loyal Mango airlines customer and I have always been pleased with the level service I receive from your employees, on and off the flight.<br> On the 7th of September 2014 I had a booking for a flight from JHB to PE. On my way to the airport I noticed that I was going to miss check in and I called the Mango Offices to find out if they can book me for the next available flight. The lady that assisted me told me that I could not be booked for another flight and that I have forfeited my ticket. I asked her how is this possible as I have missed my Mango flight before in Cape Town and they told me to go to the help desk to make another booking and pay a small fee and she said to me \this is Joburg"and they don't do that there. So I ended up not going through to the office and made alternative arrangements to travel to PE. Last month I was in CPT flying Mango again and I inquired about this and the lady that assisted me told me that all Mango branches have the same rules and that what the lady in JHB told me was misinformation.<br> I would like to be refunded the amount that I lost and I would also like to see that the lady that I spoke to on the phone is dealt with accordingly. """