miserable mango

Original flight was booked on 3rd Jan returning to Jhb from PE. Time booked was 17:50 arrival 19:30. Being a single mom and a child with special needs this time was specifically chosen. Two days ago Mango call centre informed me the flight on the 3rd was rescheduled to 19:25. I told them this was unacceptable and was informed the team leader would contact me. 24 hours and no call as promised. Thankfully I booked my flight with Rand park ridge Flight Centre who have been absolutely FANTASTIC. Eventually the flight was changed to the 2nd Jan. Today I received a text from Mango informing me my rescheduled flight will now be leaving PE at 21:00. We will now arrive at OR Tambo at 23:30. Instead of my friend who is also a single woman who can no longer assist in collecting us, I am now paying R 500 for a shuttle service. My son and I will now arrive at home close to 22:45. Mango refuse to provide a shuttle service or cover the cost and the only apology was via sms when I was informed of the delayed departure date.