Mango: WORST!!! Airline

To rate this TERRIBLE! Company 1 star is even beyond!!! Generous! And offensive! On the 25 of October 2020 I booked a flight with this horrible airline, already having reservations as from past word of mouth experiences, but because Kulula is unavailable I decided to and I had found a very cheap flight. The first attempt to book I hadn’t realized my bank account didn’t have enough funds to cover the flight cost so it returned with a ‘unsuccessful’ message So I checked and loaded funds then attempted a 2nd time the funds were deducted but no! Confirmation was sent. I have held on the lines for 5hours!!!!! Trying to deal with this turmoil that I am now faced with; no flight confirmation, money taken from my account without confirmation of purchase, and possibly going to be stuck in a city with the stress of having to get home! I have communicated with my bank and the funds were indeed deducted! I have emailed “refunds@flymango” / “guestcare@flymango” no one has rep**** or even answers the numbers given on their website. I decided to call OR Tambo and they transferred me to Mango, the lady who was suppose to assist me knows nothing about this businesses operation and was lethargic!!!! And unhelpful and quite frankly CONFUSED herself!!! I am still stuck! On the 6th airtime recharge now! Trying to get through! How does your systems take money from a client but no programming to give confirmation? Horrrrrible HORRIBLE! Experience! I can’t express my level of REGRET! For proceeding with this nightmare of an airline! Deeeeespite! Many!! Experiences that I have heard of from others. May others learn from mine and not be as hopeful as I was that I would have better luck. SIES