Mango theft AGAIN

They have still not responded to my posts, no one answers the phone, yet they are responding to other people's complaints on Facebook My mother flew home from Joburg to Durban JE275 last night which has now turned into this morning . After the flight being delayed for MORE THAN TWO AND A HALF HOURS (WHICH SEEMS TO BE THE NORM FOR MANGO THESE DAYS). She has had to check herself into a hotel as it is too late and too dangerous to drive home at this hour. She got to her hotel at 12.30!!!!!! I wish that is where the story ended but it only gets worse. She has had over 10kgs of cosmetics, gifts, clothing and shoes ****** out of her bag, they even stole her toothbrush! 10 KGS. Some of those items are irreplaceable and were for my wedding!!!! The lock had been SMASHED AND BROKEN OFF. EIGHT OTHER PASSENGERS (E, I, G, H, T) HAD THERE LOCKS SMASHED AND LUGGAGE ******!!!! THIS IS ABSOLUTELY DISGUSTING AND IT IS UNACCEPTABLE. One passenger made the comment there's no point in complaining because nothing will be done about it. Well over my dead body. I am sick of the poor service delivery in this country and this sense of entitlement that people can take what is not theirs with no consequences. Who do you have working for you, have you not done simple back ground checks on your employees. I want this sorted out and I want it sorted out NOW not in 2 days time with an empty promise to give me a call. Because now I am sitting at 1.28 am trying to SORT OUT YOUR ****** MESS, CAUSED BY incompetence, negligence and clearly employees with a major theft problem and expensive taste. SORT IT OUT AND SORT IT OUT QUICKLY MANGO AIRLINES AND Airports Company South Africa. I will not drop this