RG
Rouen G

1 reviews | Active since Nov 2012

11 Dec 2018, 07:58

Mango - terrible experience on more than one flight

I wish there were no stars in the above rating for Mango. I flew with them a few times within the last few months and it was either delays or technical issues. I can understand if it's unforeseeable though two morning flights were delayed due to technical issues. These were the first flights of the day (JE241 at 6:30 on 08/12/2018), surely these checks should be done prior to passengers boarding as you would think it is diligent for the airline to do so. The repairs are taking place while passengers have been seated and all had to be at the airport at 5:30 in accordance with our boarding time, ridiculous. In my case, it was my wife and our one year old which made matters worse for our child in a tight space. The irrating part to the whole episode was the lack of communication just a distance look on all flight attendants. I was lucky enough to have my return flight with SAFAIR and I have to commend them on their customer service. It’s the small things that matter like their priority boarding for parents with kids at no extra cost. The icing on the cake would have been how the flight attendant stopped people so that my wife could exit as I exited first taking my sleeping child out to beat the rush. I will not use Mango airlines going forward and hope more people do the same.

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