Mango ***** from my Aunt from the UK and don't offer to fix the problem until she complained at the Mango counter

My aunt recently visited us from the UK. She used Mango for her local flights from Jo'berg to Durban to Cape Town and back to Jo'berg. She PAID the extra to reserve a seat that she prefers (3D I believe). On the first leg she was given her seat. On the second leg she was NOT. She complained to the check in clerk and was told that nothing could be done. At the very least she should have been refunded the money she paid to reserve the seat. In effect Mango stole her money. She hen visited the Mango counter and after a lot of fuss was given a better seat but still not the one she paid for. Then she decided to check in online for the third leg and guess what? They had again given her set away and shunted her to some less suitable seat. I have not had a chance to speak the her to find out what the bunch of clowns at Mango did to resolve her problem but I do know that her plane was 20 minutes delayed. It comes as no surprise to me that SAA/Mango/Airlink are doing as badly as they are and run the risk if being sold. You can not charge for a service and then fail to deliver it! That is outright theft!!! I stopped flying Mango when you damaged my suitcase on a flight from Jo'burg to Cape Town where the whole lock and zipper loops were broken off my suitcase and my extra strap was stretched (and broken) to get into my suitcase and all I got was a standard reply that zips, locks, handles, wheels and the whole suitcase are NOT covered against damage and I would get nothing to replace the R3000 suitcase you damaged.. I have recommended to my aunt that she book with FlySafair (as I do to all my friends and family) that I have found to be much better. To all those useless people working at Mango that think it is not their problem and there is nothing they can do, remember that an apology and an offer resolve the problem goes a long way to keeping a customer happy. When your airline goes belly up you will be out of a job. My aunt will tell her tale to all her UK friends and family and you can bet that if they ever come to SA that will avoid Mango like the plague