MANGO SHOULD BE SUSPENDED FOR POOR CUSTOMER SERVICE

I recently traveled with Mango Airlines for the first time and what a horrible experience it was. Firstly the flight was delayed and none of the staff had the decency to inform passengers unless we looked at the airport boards and could view that there is a delay. The staff are unhelpful and are extremely rude even when you ask for information.

After the delay and I had to contend with damaged luggage. When reporting to the Mango staff on the ground about this - -I was brushed off and asked to contact the customer care service as they cannot help me (however they are placed there to assist with baggage queries????). I sent an email after 48 hours no reply I emailed again and then got a response,

The staff who responded obviously copied and pasted a standard answer that the machinery used was responsible for the damage instead of the negligence of the staff members who are obviously not properly trained to give good customer service.

I WILL NEVER FLY MANGO AGAIN!!!! AND I ENCOURAGE ANYONE WHO WANTS TO NOT TO!!!!