Mango refusing to offer cash refunds and refund of vouchers.

I had a trip booked to Zanzibar but due to lock down I was unable to travel and mango refused to give me a cash refund and provided my with vouchers to a value of R9620.66. If you do not want to provide cash refunds , please better your service to provide customers with the remaining balance of vouchers efficiently.

I recently did a booking for R1731.32 and been trying to contact the call centre for my remaining balance , however I cannot even get through even waiting for 40 mins. Mango stop behaving ********* and *****ing customers money. I browsed through to other posts and seen many people crying for the same issue. Mango I want my refund!!!!!!!!