Mango refuse refund after bad customer service

I have several complaints about Mango. <br> <br> 1. I try to book a flight for my wife from Cape Town to Johannesburg and because I am not in the same city, I could not use my credit card, so I tried the SID payment. It took 4 hours to get the flight booked, but the payment was not 100%. It went off my account but did not update the mango booking. <br> <br> 2. I wait for an average of 10 to 20 minutes for the Call Centre to answer. Eventually, Carrie-Lee Horne answered and ask me to email proof of payment which I did. She did not call me back at all. After 2 weeks I had to call the call center again to resolve this.<br> <br> 3. I then tried to check my wife in online. This didn't work on the web site or mobi site. I tried several times. I then phoned again, and waited for 10 minutes before someone answer, called Mpumi. She didn't know whats going on and said she will put me through to someone else. No one answered after 10 minutes and I decided to book my wife on BRITISH AIRWAYS, and I got superb service from BRITISH AIRWAYS. Booking, additional baggage and check-in took me less than 2 minutes. <br> <br> 4. I phoned again and spoke to Ingrid and Kgaugelo and he refuses to cancel or refund my money. I need action