MANGO REFUND

i am extremely upset at the way mango handles it customer service. i find it really frustrating that i need to call all the time and hold on for longer than 30min sometimes, i mean really who is paying for my call nobody care and that is the attitude that mango has. i have flown mango quite frequently in recent times however i no longer wish to fly with mango due to inconsistant behavior. apart from flight delays i think i have rather been patient with the airline

in december i had booked a flight and recieved no confirmation, i was given an error message that the payment had not gone through,however the money was deducted from my account R907.00 i then could not make another booking due to that booking being opened, my first frustration. later i tried to check against that booking number nothing was done. so i booked another on the same flight and it went through. i then requested from mango and was assured after several calls it will be done in 48 working hours. this was not done!! 2 weeks later i contacted mango to find out what was going on i was told there is a back log and it will be done in 24hrs. today is the 13/02/2018 and still nothing is done.

if my refund cannot be done by today i would rather opt for a mango voucher to fly because this is rather inconvient i am missing out on flight specials due to the fact that i dont feel comfotable with mango anymore,i would rather fly another airline that treats their customers in a better manner. it like a constant back and forth trying to get my refund. i had a similar experince with kulula and guess what in 24hrs it was reversed