PJ
Paulette J

1 reviews | Active since Nov 2012

31 Oct 2020, 14:04

Mango really not good, do not use them

After you have booked and paid for your flight, Mango changes everything without explanation, excuse or apology. Changed departure time. Then cancelled return flight. No reason provided, no compensation for extra expenses etc. Then they provide the wrong phone number as well and another company has to deal with all their disgruntled customers. Cancelling flights at the last minute, makes it impossible to find alternative flights at a reasonable price and you are "forced" to just fall in with where they can accommodate you even days later. Disembarking the plane is chaos - no COVID compliance as with other airlines. Waited for nearly an hour for luggage. What a mess, not again

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