Mango - Poor service delivery and lack of empathy

On Friday, I was booked on a 17h40 flight from JHB to DBN to attend my sister's wedding eve. I only got onto the flight at 20h45 due to the massive delay by this airline. As we get onto the plane we had to wait for the plane to refuel and the aircon's were not working at this time. Then we finally get moving to take off and again told that we have a delay as other planes are busy taking off. We finally land at 22h25 and had to wait AGAIN as the ground crew were still prepping for the off-boarding process. I had to then proceed to rent a car as no one was able to fetch me and missed the entire function as I got home at after 23h00. I am now trying to contact Mango on my 3rd attempt and the call keeps on redirecting and all of this is at my expense. Mango always has delays and assumes that a basis apology will suffice on a continued matter.