Mango Pathetic Service

I sent an email to mango on the 09 Feb 2021 and up u til today I have not gotten any response. Dear Mango Team

I have booked a flight for my Aunt on Sunday for the 10/02/21 from CPT to DUR. On Monday 08/02/21 she began to feel unwell and could not fly to Cape Town with her flight on Flysafair. I called in and had no hassle with them. They refunded me a voucher on the same day of the flight. I then called in Mango and I have been told that she needs a doctors note(which is so unnecessary, we can feel unwell and not visit the doctor during this scary time). We are living in such uncertain times and which we cannot predict when you are going to feel unwell and be scared to travel as you keep other people lives also in mind. You definitely do not care about your travellers safety. Other airlines are so efficient during Covid-19 but Mango is always just taking our money without any care. Like I went to change the flight today to another day and mind you the flight is the same price as the initial one I booked but I must still pay R290, for what?? I recently stopped flying with Mango because of the bad service and they just want to **** you for your money and damage your luggage. If I don't change the date of the flight or I dont provide a sick note then I lose my hard earned money and you gain my money to keep making people fools..

I am going to put my experience also on social media. This is really sad when you can't help your travellers during this uncertain times we live in!!

Chanelle Govender Further more from above experience. They service socks and they are never sorry for they actions. As they can chop and change your flight and not care or help you if you have to be anywhere at a specific time. Like yesterday they changed my flight time for next Thursday and they could not give any reason as to why the flight was changed. PATHETIC SERVICE!!!