Mango or ACSA

Hi.<br> <br> Firstly let me say I had a great flight and impeccable service from all Mango Airline staff...<br> <br> I arrived back from a flight between Cape Town and Johannesburg on Friday, 20 March 2015, and found upon return my baggage's lock had been broken.<br> <br> First response I will get from ACSA or Mango is that I should have reported it at the airport immediately....is that type of response shifting blame to me as the passenger....also seeing as any trip to the airport and back is such a rush due to parking costs etc etc...<br> <br> Secondly whose responsibility is it to ensure my baggage is handled safely....ACSA will want to blame Mango as according to CAA legalities the specific airline is responsible for my luggage but then Mango was not always in control of my luggage so they would want to lay blame elsewhere...<br> <br> The specific bag is a fairly expensive Cellini bag and I am saddened that it is damaged to the extent that it can't lock anymore.<br> <br> You're help in resolving my issue would be appreciated.<br> <br> Kind Regards.<br> Hendre Breed