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sharen A

1 reviews | Active since Sept 2015

28 Sept 2015, 15:38

MANGO NOT WILLING TO ASSIST

On Saturday morning (26-09-2015) i booked two tickets for the 16h30 flight from OR Tambo to Cpt. My father was ill in hospital and passed away that afternoon and I therefore needed to change the flight to the later flight the same day but was told it would cost just over R2000 rand to do so.<br> <br> I am mortified at the fact that mango airlines would not show any compassion in such a horrible situation and was only interested in making money.<br> <br> I don't understand how and admin fee can cost over 2k....please explain this to me. Because mango airlines would not accommodate our request to change to a later flight without having to pay and exorbitant amount of money I then asked to change the flight to the 2nd of October and was charged an additional R1057.44 to do so. I now need to change one of the passenger details and need to add and infant and will be charged again.<br> <br> I need some assistance here please as it is now going to cost me over 4k just to get to my dad's funeral which is ridiculous as a return flight would cost the same amount.<br> <br> Is there anyway way that I can get my money back because i really do not want to fly with mango airlines ever again!!!!

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