Mango makes it as difficult as possible to get the vouchers they promise you.

<p>This December I flew Mango from PE to JHB, my flight was delayed by 2 hours, I was sent a (very well recieved) sms from Mango apologising and offering me a voucher of R250 for my inconvenience, all I had to do was call customer care with my booking reference to redeem it.</p> <p> </p> <p>In January i tried for the first time to call and redeem, I was promised an email within the next 24 hours. No such luck, so I phoned again in a week asking them to check if it was sent, the same '24hour' promise was made. Still no luck... </p> <p> </p> <p>Quite fed up by now, I made call number 3 (each time talking to a different operator), the next day I recieved the email, assuming the fight was over. </p> <p> </p> <p>Now in May, when I open the email to try and use it on a flight, there's no attachment.</p> <p> </p> <p>I wanted throw the R250 to the wind, but perhaps this is exactly what they want us to do. Angry, I called again, evidently an angry voice worked because in no more than 2minutes the very apologetic operator had sent me the voucher to my email address, I opened it and there it was. Easy Peasy.</p> <p> </p> <p>Why couldnt that be done by operator 1,2 or 3? Is it Mangos objective to make obtaining vouchers as difficult as possible hoping that the customer will give up?</p> <p> </p> <p>Disappointed.</p>