Mango JE288 BAD SERVICE. REFUND PLEASE

Flight JE288. DEPARTURE 20.30 DELAY TILL 21.20. AS CUSTOMERS WE PAY FOR A SERVICE. MANGO TAKE MY MONEY NO SERVICE. JUST BECAUSE SOMEONE IN JHB DID NOT FEUL THE PLANE. CUSTOMERS ARE BEEN RIPPED OF BY OUR AIRLINE. U guys are broken can u offered to lose more customers